Maxon Legacy Proline Replacement Desktop Charger

BATTERY-WARRANTIES

At NextBatteries.com we put a great deal of effort to make it easy for our customers, we are reputed for our sale of reliable and premium quality batteries that are guaranteed to deliver. So, if you are experiencing any problems with the use of any of our products, please call +1 302 314 2955 and our Customer Service Team are often online to chat and offer customer support and we've made it easy to contact us through a variety of channels in case support is needed.

This is the sort of emphasis we place on Customer Service and see it as an essential ingredient to our business.

NEXT BATTERIES BATTERY WARRANTY STATEMENT

The NextBatteries.com industry-leading product warranty guarantees that all our products have been certified to meet or exceed the original industry-specified equipment’s specs -- for product form, fit and functionality.

PRODUCT QUALITY:

We only specialize in the distribution of compatible premium quality battery packs. Every battery product is manufactured in strict compliance with the ISO9001 certified-plants; under a state-of-the-art technology. We guarantee top-notch quality battery products with the highest quality of plastic components, certified cells, and other required elements.

Each battery pack has also been “tested ok” throughout the manufacturing process to meet all industry-standard requirements, as well as match or outperform the original equipment’s battery specifications for form, fit and excellent workmanship.

WARRANTY POLICY

NextBatteries.com industry-leading warranty policy hereby certifies that all our products to meet or exceed the original equipment’s battery specifications for form, fit and excellent functionality -- with a 12-month, full repair or replacement warranty for workmanship defects on all our batteries products. They are also guaranteed to retain approx. 80% of their rated capacity for a period of 12 months for Japanese or Korean Cells and 70% for Chinese cells from the date of shipment if used within the recommended limits.

Shipping and other costs related to return of defective products to NextBatteries.com are the responsibility of the purchaser. An RMA number is required for any products returned to NextBatteries.com. NextBatteries.com will pay for return shipping of replacement products to the original purchaser.

Shipping Policy

At NextBatteries.com, we are committed to fast, reliable delivery and excellent customer support. This Shipping Policy is part of our Terms of Service.

1. Shipping Options

We ship via trusted carriers including USPS, UPS, FedEx, and DHL. Some orders may be fulfilled by third-party suppliers.

Free Shipping: Available on all orders over $199.00 (Standard Ground Shipping).

2. Shipping Rates

Orders under $199.00: Flat rate of $9.50 via USPS Standard. Upgrade options available at checkout:

• USPS Ground Advantage
• USPS Priority
• UPS or FedEx Ground

Note: A handling time of 2–7 business days applies before shipping due to battery safety requirements (Hazmat regulations).

We appreciate your patience as we safely prepare your order.

In a rush or want to cancel? Call, email, or chat with us — we’re happy to help.

3. Shipping Timeframes

Orders ship within 2–7 business days from Hayward, CA or Milton, DE. U.S. delivery takes 4–16 business days.

If delayed, you will be notified. You may cancel within 14 business days for a full refund.

4. Address Accuracy & Return Shipments

Please double-check your shipping address. We are not responsible for delivery issues caused by incorrect addresses.

Returns resulting from incorrect addresses will be refunded minus shipping charges. Customers are responsible for return shipping costs.

5. Tracking & Delivery Issues

Hazmat Tracking Delays: Li-ion batteries may be delayed due to inspections (3–4 business days).

UPS/FedEx/DHL: Tracking activates within 48 hours.

USPS: Tracking may take 2–4 days to update, especially for Hazmat items.

Missing Package: If marked "Delivered" but not received, please contact USPS for assistance.

6. Stolen or Lost Packages

Once a package is marked as delivered, we are not responsible for items lost or stolen after that point.

To protect your order, we highly recommend adding Shipping Protection at checkout.

Learn more: 2024 Package Theft Annual Report – Security.org

7. Order Cancellations

To cancel your order, email support@nextbatteries.com.

If the order hasn’t shipped, we will cancel it immediately. If it has already shipped, you may return it per our Return Policy.

8. Payment Timing

At NextBatteries, your card is authorized at checkout and charged immediately for all orders. As a small business, this process allows us to manage inventory efficiently and ensure prompt fulfillment.

For bulk or special orders, payment is charged upon confirmation. Many products require special sourcing or handling, and advance payment prevents delays.

If you have concerns, please contact our support team—cancellations before shipment are fully refundable.

We appreciate your trust and support.

9. International Shipping

We ship to select countries, including Canada via UPS Standard Ground. Customs, duties, and brokerage fees are the buyer’s responsibility.

Once tracking is issued, we are not liable for lost or delayed shipments. Some regions (such as Australia) may experience longer delivery times.

All communication must be in English to avoid miscommunication.

For full details, see our International Shipping Policy.

10. Battery Shipping Guidelines

Li-ion and Li-Polymer batteries ship via ground only (no Hazmat fees). No air or expedited shipping is available for these items.

Alaska and Hawaii orders are shipped via USPS Priority only.

11. Local Pickup

Local pickup is not available at this time.

12. Sales Tax

Sales tax will be applied to orders shipped to MN, MD, IN, NJ, MI, VA, GA, OH, IL, NC, and CA unless a valid tax exemption certificate is provided.

13. Contact Us

Phone: +1 (302) 314-2955
Email: support@nextbatteries.com

Return & Refund Policy

At NextBatteries.com, your satisfaction is our priority. If you're not fully happy with your purchase, we offer a simple and transparent return and refund process.

30-Day Money-Back Guarantee

You may return any item within 30 days of delivery for a refund. Learn more: 30-Day Money Back Guarantee

• Items must be in original condition with all accessories.
• An RMA (Return Merchandise Authorization) is required for all returns.
• Free return shipping is provided only if the return is due to our error (wrong item shipped or product defect); otherwise, return shipping is the customer’s responsibility.

To start a return:

• Email: returns@nextbatteries.com
• Call: +1 (302) 314-2955
• Or click below to begin:

TO BEGIN THE RETURN PROCESS PLEASE CLICK HERE

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Exchanges & Warranty (12 Months)

All products include a 12-month warranty. If your battery fails during this period, we will replace it.

Exchange Processing Time: 4–7 business days after receiving your return.

To request an exchange or warranty service:

• Email: support@nextbatteries.com
• Include your order number and issue details.
• A photo may be requested to verify the issue.

Return Shipping:
You cover return shipping for defective items. We cover shipping for the replacement.

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Damaged, Incorrect, or Defective Items

Notify us within 10 days of delivery if:

• The item is damaged.
• You received the wrong product.
• The product is non-functional.

Send a photo to support@nextbatteries.com — you may not need to return the item. We will send a free replacement if applicable.

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Compatibility & Customer Responsibility

Please ensure voltage, dimensions, and connector type match your original battery before placing an order.

Refunds are still honored under our 30-day policy, but shipping fees are non-refundable, and return shipping is the customer's responsibility if the wrong item was ordered.

In some cases, we may issue a refund without requiring the battery back. You are responsible for safe disposal via programs like Call2Recycle.

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Order Cancellations

• Orders can be canceled before shipping by contacting us directly.
• If the order has already shipped, items must be returned before a refund is issued.
• We cover return shipping for cancellations after tracking has been generated.

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Customer Conduct & Dispute Policy

We reserve the right to cancel and fully refund any order if our team is threatened, harassed, or abused.

If a customer initiates or threatens a dispute, chargeback, or legal action before allowing us to resolve the issue via support, we may proactively cancel and refund the order.

We will not hold customer funds from individuals unwilling to engage respectfully or follow our terms.

We encourage all customers to communicate directly with us before escalating to third-party complaint channels.

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Unauthorized or Late Returns

Refunds will not be issued for:

• Returns without prior approval.
• Returns made after 30 days without arrangement.
• Items that do not comply with our Return Policy.

Important: Do not send returns to our remittance address. Use the designated return address provided with your RMA.

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Return Shipping Instructions

Please ship approved returns to the following address, clearly labeled with your RMA#:

Attn: Returns, RMA#
NextBatteries.com
124 Broadkill Rd
#593 Milton, DE 19968
United States

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Refund Timelines

• Refunds are processed within 7 business days of receiving your returned item.
• Refunds that don’t require a return (e.g., canceled orders) may take up to 4 business days.
• Banks may take 2–10 business days to release funds. If not received after 10 days, you may request an ARN (Acquirer Reference Number).

All refunds are issued to the original payment method used at checkout. We do not issue checks.

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Contact Us

For help or questions, reach out to our support team:

• Email: support@nextbatteries.com
• Phone: +1 (302) 314-2955

TO BEGIN THE RETURN PROCESS PLEASE CLICK HERE