🚚 Shipping Policy

Effective Date: January 01, 2025

At NextBatteries.com, we’re committed to fast, reliable delivery and top-notch customer support. This Shipping Policy is part of our Terms of Service.

1. 🚚 Shipping Options

We ship via trusted carriers including USPS, UPS, FedEx, and DHL. Some orders may be fulfilled by third-party suppliers.

✨ Free Shipping: Available on all orders over $199.00 (Standard Ground Shipping).

2. 💸 Shipping Rates

  • Orders under $199.00: Flat rate of $9.50 via USPS Standard (2–9 business days).
  • Upgrade options available at checkout:
    • USPS Ground Advantage
    • USPS Priority
    • UPS or FedEx Ground

⚠️ Note: A handling time of 2–7 business days applies before shipping, due to battery safety requirements (Hazmat regulations).

⏳ We appreciate your patience as we safely prepare your order.

🚗 In a rush or want to cancel? Call, email, or chat with us — we’re happy to help!

3. ⏳ Shipping Timeframes

  • Orders ship within 2–7 business days from Hayward, CA or Fort Worth, TX.
  • U.S. delivery takes 2–9 business days.

If delayed, you’ll be notified. You may cancel within 14 business days for a full refund.

4. 📍 Address Accuracy & Return Shipments

Please double-check your shipping address! We are not responsible for delivery issues due to incorrect addresses.

Returns from incorrect addresses will be refunded minus shipping charges. Customers cover return shipping costs.

5. 📋 Tracking & Delivery Issues

  • Hazmat Tracking Delays: Li-ion batteries may be delayed due to inspections (3–4 business days).
  • UPS/FedEx/DHL: Tracking activates within 48 hours.
  • USPS: May take 2–4 days, especially for Hazmat items.

🚨 Missing Package: Marked "Delivered" but not received? USPS Help

🛡️ Stolen or Lost Packages

Once a package is marked as delivered, we are not responsible for items lost or stolen after that point.

📦 To protect your order, we highly recommend adding Shipping Protection at checkout.

🔗 Learn more: 2024 Package Theft Annual Report – Security.org

6. ❌ Order Cancellations

To cancel, email support@nextbatteries.com.

  • If the order hasn’t shipped, we’ll cancel it immediately.
  • If already shipped, you can return it per our Return Policy.

7. 🌐 International Shipping

We ship to Canada via UPS Standard Ground.

💰 Customs, brokerage, and duties are the customer's responsibility.

We are not responsible for lost or delayed international shipments after tracking is issued.

🌏 Note: Countries like Australia may experience longer delivery times.

🔊 All communication must be in English to avoid miscommunication.

8. ⚡ Battery Shipping Guidelines

  • Li-ion/Li-Polymer batteries ship via ground only (no Hazmat fees).
  • No air or expedited shipping for these items.
  • Alaska/Hawaii: Shipped via USPS Priority only.

9. ❌ Local Pickup

Local pickup is not available at this time.

10. 🗓️ Sales Tax

Sales tax applies to orders shipped to: CA, GA, IL, MI, NC, OH, VA unless a valid exemption certificate is provided.

11. 📢 Contact Us

📞 Phone: +1 (302) 314-2955

📧 Email: support@nextbatteries.com