🔁 Return & Refund Policy
At NextBatteries.com, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a simple and transparent return and refund process.
🗓️ 30-Day Money-Back Guarantee
You may return any item within 30 days of delivery for a full refund — no questions asked.
- ✅ Items must be in their original condition with all accessories.
- 📦 An RMA (Return Merchandise Authorization) is required for all returns.
- 🚚 Free return shipping is provided for returns initiated within the 30-day window.
📝 To initiate a return, simply email us, call us at ☎ +1 (302) 314-2955, or click the link below to get started:
TO BEGIN THE RETURN PROCESS PLEASE CLICK HERE
🔄 Exchanges & Warranty (12 Months)
🛠️ All products come with a 12-month standard warranty. If your battery fails during this time, we’ll replace it at no cost to you.
⏱️ Processing time for exchanges: 4–7 business days after we receive your return.
To request an exchange or warranty service:
- 📧 Email us at support@nextbatteries.com
- 🔢 Include your order number and details of the issue
- 📷 A photo may be requested to verify the issue
📦 Return Shipping: You cover the return shipping of the defective product. We cover shipping for the replacement.
⚠️ Damaged, Incorrect, or Defective Items
Please notify us within 10 days of delivery if:
- 📉 Your battery arrives damaged
- 📦 You receive the wrong product
- 🔌 The product is non-functional
You may not need to return the item. Just send a photo to support@nextbatteries.com and we’ll send a free replacement.
🧠 Important: Please ensure compatibility of Voltage, Dimensions, and Connectors before placing your order. We are not responsible for orders placed incorrectly. While a refund will still be issued under the 30-Day Guarantee, the shipping fee is non-refundable, and return shipping is the customer’s responsibility.
♻️ In some cases, we may issue a refund without requiring the battery back. You’ll be responsible for safe disposal via Call2Recycle.
❌ Cancellations
- 📬 Orders can be canceled before shipping by contacting us.
- 📦 If already shipped, the item must be returned to our warehouse before a refund is issued.
- 🚚 We cover return shipping for all cancellations once tracking is generated.
🚫 Unauthorized or Late Returns
We will not issue refunds for:
- 🚫 Returns made without prior approval
- ⏳ Returns after 30 days without arrangement
- ❌ Items not compliant with this Return Policy
📍 Important: Do not send returns to our remittance address. Use the designated return address provided with your RMA.
📦 Return Shipping Instructions
Please send all returns to the address below, clearly labeled with your RMA number:
Attn: Returns, RMA#
NextBatteries.com
124 Broadkill Rd, Ste 593
Milton, DE 19968
United States
⏱️ Refund Timelines
- 💰 Refunds are processed within 7 business days of receiving your returned item.
- 📄 Refunds not involving returns may take up to 4 business days.
- 🏦 Depending on your bank, it may take 2–10 business days for the refund to appear in your account. If the refund does not reflect after 10 business days, you may request the ARN (Acquirer Reference Number) from us to assist with tracking the transaction.
📬 Contact Us
For questions or assistance, please reach out to our friendly support team:
📧 Email: support@nextbatteries.com
☎ Phone: +1 (302) 314-2955