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BATTERY-WARRANTIES

At NextBatteries.com we put a great deal of effort to make it easy for our customers, we are reputed for our sale of reliable and premium quality batteries that are guaranteed to deliver. So, if you are experiencing any problems with the use of any of our products, please call +1 302 314 2955 and our Customer Service Team are often online to chat and offer customer support and we've made it easy to contact us through a variety of channels in case support is needed.

This is the sort of emphasis we place on Customer Service and see it as an essential ingredient to our business.

NEXT BATTERIES BATTERY WARRANTY STATEMENT

The NextBatteries.com industry-leading product warranty guarantees that all our products have been certified to meet or exceed the original industry-specified equipment’s specs -- for product form, fit and functionality.

PRODUCT QUALITY:

We only specialize in the distribution of compatible premium quality battery packs. Every battery product is manufactured in strict compliance with the ISO9001 certified-plants; under a state-of-the-art technology. We guarantee top-notch quality battery products with the highest quality of plastic components, certified cells, and other required elements.

Each battery pack has also been “tested ok” throughout the manufacturing process to meet all industry-standard requirements, as well as match or outperform the original equipment’s battery specifications for form, fit and excellent workmanship.

WARRANTY POLICY

NextBatteries.com industry-leading warranty policy hereby certifies that all our products to meet or exceed the original equipment’s battery specifications for form, fit and excellent functionality -- with a 12-month, full repair or replacement warranty for workmanship defects on all our batteries products. They are also guaranteed to retain approx. 80% of their rated capacity for a period of 12 months for Japanese or Korean Cells and 70% for Chinese cells from the date of shipment if used within the recommended limits.

Shipping and other costs related to return of defective products to NextBatteries.com are the responsibility of the purchaser. An RMA number is required for any products returned to NextBatteries.com. NextBatteries.com will pay for return shipping of replacement products to the original purchaser.

Shipping Policy

At NextBatteries.com, we prioritize exceptional service and customer satisfaction by ensuring swift and efficient shipping of our battery products. Please review our Shipping & Delivery policy along with our Terms of Service at https://www.nextbatteries.com/pages/terms-of-services, as it applies to all orders.

Shipping Options:
We offer various shipping methods, including:

• Free Shipping:Available on orders over $199 via USPS, UPS, FedEx, or DHL Standard Ground.
  Note:Free shipping is not available for Pets Products.
• Flat Rate Shipping: $9.50 for orders under $199.
  Note:Flat Rate Shipping does not apply to Pets Products.
• Expedited Shipping:USPS Standard and UPS options available for $18.00, with delivery in 2-5 business days.

At NextBatteries.com, we offer a wide range of products under the NextPlus Section, including electronics, toys, and pet supplies in the Pets Category. Orders are processed within 2-5 business days (Mon-Fri) and shipped via FedEx or UPS, with transit times typically ranging from 3-5 business days. We ship within the U.S., including Alaska and Hawaii, but do not ship to P.O. boxes, APO/FPO addresses, or internationally. Once your order ships, you'll receive a tracking number. Items may ship separately, and delivery times are estimates. For delays, lost, or damaged packages, contact us at support@nextbatteries.com or +1(302) 314-2955.

Order Delays:
If your order is not shipped within 2-7 business days, we will email a new estimated ship date. If you choose not to wait, your order will be canceled within 14 business days, and a full refund will be issued.

Package Tracking:
If USPS tracking shows your package as delivered but you cannot locate it, please follow the instructions at https://faq.usps.com/s/article/Where-is-my-package.

Returned Orders:
Customers are responsible for providing accurate shipping information. If a package is returned due to incorrect details, a refund will be issued for the item cost, excluding shipping. Customers are also liable for return shipping costs.

Contact Us:
For questions about this policy, please reach out via:

• Phone: +1(302) 314-2955
• Email: support@nextbatteries.com

Important Notes:

• Expedited shipping is unavailable for batteries classified as Dangerous Goods.
• Shipping times may vary due to unforeseen circumstances. We will refund the price difference for any shipping issues.
• Orders shipped outside the USA may incur additional customs and duties charges, which are the buyer’s responsibility. Ensure compliance with your country’s laws before ordering.

Shipping Protection Policy:
To combat the high rate of lost or stolen packages, we offer a Shipping Protection Policy that safeguards your orders during transit, ensuring quick resolutions for damage, loss, or theft. Optional Shipping Protection is available for added peace of mind.

Thank you for choosing NextBatteries.com!

RETURNS & REFUNDS

How to return your item:

Contact Customer Service at +1(302) 314-2955 or support@nextbatteries.com. Unshipped orders can be canceled immediately. Shipped orders need an RMA and can be returned within 30 days under our 30-Day Money Back Guarantee.

• Full Refunds: Wrong, dead, or damaged batteries.
• Partial Refunds: For returns due to incorrect orders or change of mind, shipping fees will be deducted.

Damaged Items: Report damage within 10 days with a photo, and we'll replace or refund without requiring a return.

Order Cancellation: Once tracking is generated, orders cannot be stopped. Full refunds are issued after returns.

Refund Processing: Refunds within 7 business days of item receipt or 4 business days if no return is needed.

In some cases, we may refund without needing the battery back, and you will be responsible for safe disposal via Call2Recycle.

NextPlus Pet Products

Refused Orders: If you refuse delivery, you'll be credited minus initial shipping, return shipping, and a restocking fee.

Restocking Fees:

• 15% for pet beds, houses, ramps, baths, gates, crates, pens, strollers, and doors.
• 10% for all other items.

Exchanges: Restocking fees are waived for exchanges of size or color, except for crates, cages, gates, and Ideal Doors.

For questions, call +1(302) 314-2955 or email support@nextbatteries.com.

TO BEGIN THE RETURN PROCESS PLEASE CLICK HERE